Smarter referral flow. Faster time to care.

TriageFlow is referral intake and triage software for healthcare teams. It integrates with primary care referral workflows, reads the clinical information, checks Health Pathways criteria, and helps route each referral to the right next step.

What TriageFlow does

From a fragmented referral process to clear next steps.

A referral might arrive as a GP letter, ERMS message, PDF, scan, lab result, image report, or email. TriageFlow pulls that material together, extracts the important facts, checks what is missing, applies the relevant Health Pathways criteria, and prepares the case for the right person or service.

01 Capture the referral

Connect with primary care referral systems, referral portals, email, PDFs, scanned documents, and attachments.

02 Structure the clinical picture

Use AI to identify the presenting concern, symptoms, investigations, diagnoses, documents, demographics, and referrer details.

03 Run intake checks

Check required information, region, service availability, diagnostics, and the relevant Health Pathways criteria.

04 Route the next action

Recommend accept, decline, redirect, request information, advice-only, priority review, or allocation to the right clinic model.

How the referral journey changes

Clear actions for referrers, coordinators, and clinicians.

For primary care

Referrers get specific requests when information is missing: photos, bloods, imaging, forms, or Health Pathways requirements.

For coordinators

Referrals are grouped by status: awaiting information, wrong region, wrong service, ready for triage, or ready to allocate.

For triage clinicians

Clinical reviewers see the summary, evidence, pathway fit, missing data, suggested priority, and rationale in one place.

For SMOs

Cases that can be managed by rules, advice-only, nurse-led, allied-led, or non-contact pathways are filtered earlier.

For operations

Services can configure pathway criteria, routing rules, default destinations, communication templates, and allocation logic.

For governance

Every automated action keeps a visible reason, rule version, clinician decision, override, transfer, and audit trail.

The operating platform

Referrals, primary care notes, and Health Pathways in one clinical view.

TriageFlow gives teams the referral, the AI summary, the pathway outcome, allocation logic, and audit trail in one place, so decisions are easier to understand and faster to act on.

Triage View and process referrals

Security & PII

Harper Anderson Suspected SCC of head and neck skin Pathway: Skin lesion · AI 95%

William Smith Herpes zoster oticus Urgent · AI 90%

Amelia Roberts Thyroid nodule Semi-urgent · AI 85%

OverviewIntake AuditPathway Outcome

Clinical summary Suspected squamous cell carcinoma of head and neck skin

Skin lesionUrgent95% confidence

AI triage complete

Presenting symptoms, pathway fit, missing information, and suggested priority are visible for review.

Referral document

Understand the referral

AI extracts the clinical picture, missing information, pathway fit, and source evidence.

Route the referral

Rules help direct patients to SMOs, registrars, nurse-led clinics, allied-led clinics, advice-only pathways, or fallback teams.

Keep it auditable

Every pathway check, transfer, allocation, override, and decision keeps a visible rationale.

Smarter healthcare operations

Referral intake, triage support, and pathway routing in one workflow.

TriageFlow helps teams understand referrals faster, request missing information earlier, apply Health Pathways criteria consistently, and keep specialists focused on the patients who need specialist input.

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